***Kidtoyvn.com commits to ensuring secure and prompt delivery for customers under the following conditions:

The responsibility for processing orders and delivering products to customers is undertaken by dochoi.phubachviet.com and depends on the payment and shipping method selected by customers when placing an order.

kidtoyvn.com will be responsible for ensuring that customers receive the purchased goods as ordered within the promised delivery timeframe. In the event that the goods are faulty or damaged during transportation, dochoi.phubachviet.com will accept the exchange of new items for customers.

kidtoyvn.com will be responsible for ensuring that customers receive the purchased goods as ordered within the promised delivery timeframe. In the event that the goods are faulty or damaged during transportation, kidtoyvn.com will accept the exchange of new items for customers.

In the event that customers cancel an order on their own or if an order is completed but cannot be delivered to the customer due to inaccurate contact information, kidtoyvn.com will cancel that order.

***This applies to prepayment orders such as bank transfer:
Bank transfer

kidtoyvn.com will confirm and proceed with shipping after receiving payment from the customer. Therefore, to receive the goods promptly, customers are kindly requested to proceed with the money transfer process as soon as possible.

In the event of unforeseen circumstances causing a delay in delivery beyond the agreed-upon timeframe with the customer, kidtoyvn.com  will notify the customer.

Contact us if you need assistance:

Thank you sincerely!